TERMS AND CONDITIONS

Mapple Studio (“us”, “we”, or “our”) operates the mapplestudio.netlify.app website and the Mapple applications (hereinafter referred to as the “Service”).

Effective date: November 2, 2024

WHAT’S IN THIS POLICY?

Our Commitment to Privacy
Personal Data We Collect
How Personal Data is Used
How Personal Data is Shared
How Personal Data is Retained and Secured
Your Rights and Choices
California Privacy Rights
Virginia Privacy Rights
Brazil’s Privacy Rights
European Union Privacy Rights
Children’s Privacy
Policy Scope and Changes
Contact Us

1. OUR COMMITMENT TO PRIVACY

The purpose of this policy is to provide you with all the important information and explanations about how and why some of your data may be collected and processed by Mapple Studio when you use one of our applications or browse on our website. We take your privacy seriously. This Privacy Policy describes your rights and choices and is meant to help you understand how we collect, use, store, protect, and share your personal data.

Please read this Privacy Policy and our Terms of Use carefully. When you consent to our Terms of Service and use our apps that link to this Privacy Policy you are agreeing to these terms.

2. PERSONAL DATA WE COLLECT

We collect your data in all our apps. The data we collect or generate about you falls into the following categories based on how it is collected:

Information You Give Us
When you interact with, sign up for an account or make purchases from our apps, or websites, you may give us personal data. You may provide:

Contact information:

Email address

Reason for collection:

to deliver our services, products, and other offerings
to improve our current and future offerings
to personalize your experience and better tailor content to you
to send important information, such as about an account or purchases
to communicate about our services. This might include sending tutorials, suggestions, newsletters, surveys, or other information, including information that may be relevant to our users’ interests or preferences
to send promotional offers, advertising, or other marketing content

User content

Emails
Texts
Photos or videos
Audio data
Gameplay content
Customer support

Reason for collection:

to deliver our services, products, and other offerings
to improve our current and future offerings
to personalize your experience and better tailor content to you
to share promotional offers, advertising, or other marketing content that relate to your interests
to maintain and improve the security of our app and related services

Usage data

Product interaction
Search history
Browsing history
Purchase history
Advertising data

Reason for collection:

to deliver our services, products, and other offerings
to improve our current and future offerings
to personalize your experience and better tailor content to you
to share promotional offers, advertising, or other marketing content that relate to your interests

Information We Collect
When you use our websites and apps, we collect data about your interactions. This data helps us to personalize and improve your experience and to prevent fraud. We automatically collect:

Identifiers

User ID
Device data and ID
Device ID
Customer Number
Mobile Advertising ID
Phone number

Reason for collection:

to deliver our services, products, and other offerings
to improve our current and future offerings
to personalize your experience and better tailor content to you
to share promotional offers, advertising, or other marketing content that relate to your interests
to maintain and improve the security of our app and related services

Location Data

Precise location
Approximate location (yours or your device’s physical location to an area greater than or equal to 3 square kilometers, such as the city you are in.)

Reason for collection:

to deliver our services, products, and other offerings
to improve our current and future offerings
to personalize your experience and better tailor content to you
to share promotional offers, advertising, or other marketing content that relate to your interests

Diagnostics

Crash data
Performance data

Reason for collection:

to deliver our services, products, and other offerings
to improve our current and future offerings
to personalize your experience and better tailor content to you
to understand the apps deficits and strengths

Other data

Data collected:

Reason for collection:

to deliver our services, products, and other offerings
to improve our current and future offerings
to personalize your experience and better tailor content to you

Information from Third-Party Sources

In some cases, we may get information about you from third-party sources, including commercially available sources, such as social media sites and public databases (where permitted by law).

Third-party source: Facebook Login
Collection purpose: For users to have social interaction within product

Cookies and Other Tracking Technologies
We use the following tools:

Firebase Analytics

We use cookies and other tracking tools (such as web beacons or pixels) to personalize your experience. They help us remember your settings and preferences, log you into your account, and secure our services.

Cookies and Other Similar Technology

We use cookies, web beacons, or other similar technology to collect information for various purposes, including interest-based advertising. This information may include your IP address, Device Identifier (Device Id), browser type, device type, the date and time of your visit, and the areas of the Application or Website you visit. to learn more about and manage the cookies, please click “Cookie Settings” in our Website footer. You may also be able to limit the use of cookies through your browser settings. Note that certain parts of the Website may not function properly without cookies. Additionally, you may still receive ads after limiting processing of information for interest-based advertising, but those ads may be less relevant to your interests. If you erase your cookies, reset your device identifier, or use different browsers or devices, you may need to make your choices again.

3. HOW PERSONAL DATA IS USED

We use the information we collect to provide better services for you. We may also be required by law or as a consequence of our contractual relationship we have with you to collect certain data about you. Failure to provide this information may prevent or delay the fulfillment of these obligations.

Purpose of Use

Personal data may be used for the following purposes:

Providing Our Services

We use your personal data to:

Deliver and personalize our products and services, process orders, provide customer support, or notify you about changes;
Improve our apps and websites;
Communicate with you about promotions, special offers, or relevant third parties; and
Personalize the marketing messages we send or present to you to make them more relevant and interesting to you.

Protecting Our Users, Our Business, or Other Third Parties

Personal data is also used to:

Enforce our Terms and Conditions and other contracts with our users;
Detect and prevent fraud or other illegal activity;
Meet legal requirements, respond to court orders, protect or defend our rights or the rights of others, or cooperate with regulators and law enforcement; and
Maintain internal records for legal or tax purposes.

If we need to use your personal data for a reason not listed above, we will notify you. We may also anonymize your personal data in such a way that you may not reasonably be re-identified by us or any other company, and we may use this anonymized information for any other purpose.

Legal Basis

Some local laws require that we have a legal basis to process your personal data. In most cases our legal basis will either be:

to fulfill our contractual obligations to you, for example to deliver our products and services;
to comply with our legal obligations, for example complying with court orders; or
to meet our legitimate interests, for example improving our websites, apps, and other services. When we process personal data to meet our legitimate interests, we put in place safeguards to ensure that your privacy is protected.

For further information, or to exercise any rights you may have under local laws, please contact us at support@maplestudio.com.

4. HOW PERSONAL DATA IS SHARED

We may sell, rent, or lease customer information collected in our apps to third parties for the following reasons:

Marketing partnerships

We may partner with other companies that send you promotions and special offers relevant to your interests.

Other purposes

For personalized advertisement

Shared Data

We may share your personal data with the following third parties for the purposes described below:

Software development kits (SDKs) or advertising and analytics platforms

We use SDKs to support certain functionality for our apps, including advertising and analytics. Each platform has its own privacy policy and data protection practices.

In return for some of the premium features of Maple Studio, you may choose to be a peer on the Bright Data network. By doing so you agree to have read and accepted the Terms of Service of the Bright SDK EULA: https://brightdata.com/legal/sdk-eula. You may opt out of the Bright Data network by clicking Settings -> Web Indexing button

You will get a free character or free song in exchange for safely using some of your device’s resources, and only in a manner that will not substantially affect the device’s operation. You may turn this off from the settings menu. Please see our Privacy Policy at https://Maplestudio.co/policy/ and the SDK Privacy Policy at https://brightdata.com/legal/sdk-privacy for further information.

Law enforcement, governmental agencies, regulators, and other third parties

We may disclose your personal data, without notice, if required to do so by law or if we believe that it is necessary to comply with our legal obligations, or protect and defend our rights or property, or the rights or property of a third party, including our users or the public.

International Data Transfers

We operate globally. As such, we may transfer your personal data to other apps business units or partners located in countries other than your own. While laws vary by country, we hold all employees and service providers to the same high standard for data protection.

We request that any party that receives your personal data may only use it for the purposes it was originally shared and must adequately protect it from additional use.

When we transfer data internationally, we take precautions to comply with the applicable laws. Our protective measures may include binding corporate rules or standard contractual clauses for data transfers (e.g., between European Economic Area (EEA) countries and non-EEA countries). For further information and/or to obtain a copy of a description of our protective measure, please contact us at support@Maplestudio.co.

5. HOW PERSONAL DATA IS RETAINED AND SECURED

We understand that you rely on us to safeguard your information. We value your trust and take the following measures to maintain it.

Data Retention
As a principle, we aim to retain personal data only for as long as it is needed. How long your data is stored depends on what it is and how it is used:

Information retained in accordance with our retention policy or until you remove it
You may correct or delete certain data stored in your account at any time. This includes content that you create or upload.
Data that expires after a specific time period
Some data we retain for a specified amount of time. The timeframe is based on the reason for collection.
Information retained until you delete your apps’ account(s)
Some data is retained for the life of your account because it helps us understand how you use our services.
Information retained for extended time periods for limited purposes
In some cases, we may need to retain data for legal reasons or for other valid business purposes, such as accounting.

Security of Your Personal Data

We are committed to protecting the information we hold. We use a variety of methods to secure your personal data, including the following measures:

Hypertext Transfer Protocol Secure (HTTPS) connections
Secure Sockets Layer (SSL) encryption
Transport Layer Security (TLS) encryption

Unfortunately, no data transmission or storage method is 100% secure. While we cannot reduce the risk to zero, we work hard to keep your personal data safe.

6. YOUR RIGHTS AND CHOICES

You have choices about the information that we collect and how it may be used.

Account Details

You can update your account details and payment information within your Maple Studio account settings. If you are unable to make changes to your account, please contact us at support@Maplestudio.co for support.

Access/Control/Delete Your Data or Control Your Data

You can request a copy of your personal data, correct any incorrect information or request for your data to be deleted by following these instructions:

Users can contact developer’s email to delete their personal data

Marketing Communications

You can restrict the use of your personal data for marketing purposes in the following ways:

Manage notification settings: You can deactivate push notifications or change your notification preferences at any time within the app or in your device settings.
Opt out of interest-based ads: to opt out of interest-based ads, please visit the Network Advertising Initiative (https://www.networkadvertising.org/choices) or the Digital Advertising Alliance (https://www.aboutads.info/choices). Opting out of interest-based ads does not mean you will no longer see ads online. It means that we will not use your personal data to select which ads you see.

Do Not Track and Other Browser Settings:

We do not respond to “do not track” signals.

Specific Jurisdictional Privacy Rights

You may have certain rights regarding the personal data we hold about you, subject to local law. In some cases requests to access rights may be subject to verification. For example: residents of California or the European Union may have additional rights and choices. Please refer to Section 7 (California Privacy Rights) and Section 9 (European Union Privacy Rights) below.

7. CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act (CCPA) requires us to disclose certain information to California residents. This includes a description of our data practices using specific categories.

The CCPA also provides the right to access, delete, or opt out of the sale of your personal data. You can find instructions on how to exercise these rights below.

If you or an authorized representative would like to discuss or exercise rights under CCPA, please contact us at support@Maplestudio.co. We may ask you to supply additional information to process your request.

Categories of Personal Data

If you are a California resident, the data we collect about you may fall within the following categories of “personal information” as defined by the CCPA:

Identifiers: This includes personal identifiers, such as your name and contact information, as well as unique identifiers related to your browser or device.
Commercial information: This includes your payment information and purchase history with Maple Studio.
Demographic information: This includes your age, gender identity, marital status, sexual orientation, race, ancestry, national origin, language, religion, and medical conditions.
Biometric information: This includes your fingerprint, if you use it to verify your identity in our services.
Internet or network activity information: This includes your browsing history and interactions with our ads, websites, and apps, as well as the interactions of your device, browser, and apps with our services.
Geolocation data: This includes device location, as determined by GPS, IP address, or sensors on your device.
Audio, electronic, visual and similar information: This includes photos, videos, and other content or files that you create, upload, or receive using our services.
Professional, employment or education information: This includes your work history and educational background.
Inferences drawn from any of the above: This includes any profiles or summaries about you based on information collected.

This Privacy Policy describes how we use this personal information and how it may be shared. Please refer to Section 3 (How Personal Data is Used) and Section 4 (How Personal Data is Shared).

How to access your data

You can request a copy of your personal data by contacting us at Maple Studio or within your account settings: Users can contact developer’s email to delete their personal data

If we sell your personal data, you also have the right to know what personal data was sold and what categories of third parties bought it.

If we share your personal data, you have the right to know what categories of personal data were disclosed.

How to request deletion of your data

You can request deletion of your personal data by following these instructions:

Contact us by email, phone or postal mail
Users can contact developer’s email to delete their personal data

If we are able to verify your request, we will delete your personal data from our records. In order to verify a request we may ask for identifying information provided by you to match the personal data the app already maintains. We will direct any service providers to do the same. Please note that there are exceptions, such as when the data needs to be saved for legal reasons or to protect the security of our apps.

We also may not be able to delete your personal data if it is needed to:

Perform our contractual obligations to you, such as completing a transaction, fulfilling the terms of a warranty or recall, or providing a good or service requested by you;
Maintain and protect our business, our websites, and our apps, including detecting and preventing security incidents, or prosecuting those responsible for illegal activity;
Identify and fix errors that impact the intended user experience or functionality;
Exercise our legal rights, or ensure that others can exercise their legal rights, including the right to free speech;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed research in the public interest, as long as we received your informed consent;
Comply with an existing legal obligation; or
Use your personal data internally, in a lawful and reasonable manner, in the context that you provided it.

How to Opt Out of a Sale

You have the right to tell us not to sell your personal data. If you exercise this right, we will refrain from selling your personal data, unless you later directly authorize us to do so.

to opt out of the sale of your personal data, please contact us at support@Maplestudio.co.

Third-Party Direct Marketing

California’s “Shine the Light” law allows you to opt out of the disclosure of your personal data to third parties for direct marketing once per calendar year.

To opt out of such disclosure, please contact us at support@Maplestudio.co.

8. VIRGINIA PRIVACY RIGHTS

Virginia Consumer Data Protection Act (VCDPA) requires us to disclose certain information to Virginia residents. This includes a description of our data practices using specific categories.

The VCDPA also provides the right to access, delete, or opt out of the sale of your personal data. You can find instructions on how to exercise these rights below.

If you or an authorized representative would like to discuss or exercise rights under VCDPA, please contact us at support@Maplestudio.co. We may ask you to supply additional information to process your request.

Categories of Personal Data

If you are a Virginia resident, the data we collect about you may fall within the following categories of “personal information” as defined by the VCDPA:

Identifiers: This includes personal identifiers, such as your name and contact information, as well as unique identifiers related to your browser or device.
Commercial information: This includes your payment information and purchase history with Maple Media Co. Ltd.
Demographic information: This includes your age, gender identity, marital status, sexual orientation, race, ancestry, national origin, language, religion, and medical conditions.
Biometric information: This includes your fingerprint, if you use it to verify your identity in our services.
Internet or network activity information: This includes your browsing history and interactions with our ads, websites, and apps, as well as the interactions of your device, browser, and apps with our services.
Geolocation data: This includes device location, as determined by GPS, IP address, or sensors on your device.
Audio, electronic, visual and similar information: This includes photos, videos, and other content or files that you create, upload, or receive using our services.
Professional, employment or education information: This includes your work history and educational background.
Inferences drawn from any of the above: This includes any profiles or summaries about you based on information collected.

This Privacy Policy describes how we use this personal information and how it may be shared. Please refer to Section 3 (How Personal Data is Used) and Section 4 (How Personal Data is Shared).

How to access your data

You can request a copy of your personal data by contacting us at Maple Studio or within your account settings: Users can contact developer’s email to delete their personal data

If we sell your personal data, you also have the right to know what personal data was sold and what categories of third parties bought it.

If we share your personal data, you have the right to know what categories of personal data were disclosed.

How to request deletion of your data

You can request deletion of your personal data by following these instructions:

Contact us by email, phone or postal mail
Users can contact developer’s email to delete their personal data

We also may not be able to delete your personal data if it is needed to:

Perform our contractual obligations to you, such as completing a transaction, fulfilling the terms of a warranty or recall, or providing a good or service requested by you;
Maintain and protect our business, our websites, and our apps, including detecting and preventing security incidents, or prosecuting those responsible for illegal activity;
Identify and fix errors that impact the intended user experience or functionality;
Exercise our legal rights, or ensure that others can exercise their legal rights, including the right to free speech;
Engage in public or peer-reviewed research in the public interest, as long as we received your informed consent;
Comply with an existing legal obligation; or
Use your personal data internally, in a lawful and reasonable manner, in the context that you provided it.

How to Opt Out of a Sale

You have the right to tell us not to sell your personal data. If you exercise this right, we will refrain from selling your personal data, unless you later directly authorize us to do so.

to opt out of the sale of your personal data, please contact us at support@Maplestudio.co.

Third-Party Direct Marketing

California’s “Shine the Light” law allows you to opt out of the disclosure of your personal data to third parties for direct marketing once per calendar year.

To opt out of such disclosure, please contact us at support@Maplestudio.co.

9. EUROPEAN UNION PRIVACY RIGHTS

The General Data Protection Regulation (GDPR) provides users in the European Union with certain privacy rights. We work to afford all users and customers the following rights, subject to any legal exceptions:

The right to be informed: You have the right to know about the collection and usage of your personal data
The right of access: You have the right to request and receive a copy of your personal data
The right of rectification: You have the right to ask that we correct inaccurate personal data
The right to erasure: In some cases, you have the right to delete your personal data
The right to restrict processing: In some cases, you have the right to restrict or limit the ways that we use your personal data
The right to data portability: In some cases, you have the right to obtain your personal data in a format that you can move to another provider
The right to object: In some cases, you have the right to ask us to stop any or all processing of your personal data, but there are exceptions, such as when we have a lawful reason to continue doing so

We process your data based on your consent, legitimate interest, as necessary to perform our contract with you, and any other lawful bases of processing. Where we rely on your consent to process personal data, you may withdraw your consent at any time by contacting us at the contact details below.

If you have questions or concerns about or wish to exercise these rights, please contact us at support@Maplestudio.co. Your request will be handled in accordance with GDPR requirements. We will let you know if we need additional information from you in order to fulfill your request.

You also have a right to lodge a complaint with a competent European supervisory authority.

10. BRAZIL’S PRIVACY RIGHTS

This section of the document integrates with and supplements the information contained in the rest of the privacy policy and is provided by the entity running this Application and, if the case may be, its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as “we”, “us”, “our”).

This section applies to all Users in Brazil (Users are referred to below, simply as “you”, “your”, “yours”), according to the “Lei Geral de Proteção de Dados” (the “LGPD”), and for such Users, it supersedes any other possibly divergent or conflicting information contained in the privacy policy.
This part of the document uses the term “personal information“ as it is defined in the LGPD.

The grounds on which we process your personal information

We can process your personal information solely if we have a legal basis for such processing. Legal bases are as follows:

your consent to the relevant processing activities;
compliance with a legal or regulatory obligation that lies with us;
the carrying out of public policies provided in laws or regulations or based on contracts, agreements and similar legal instruments;
studies conducted by research entities, preferably carried out on anonymized personal information;
the carrying out of a contract and its preliminary procedures, in cases where you are a party to said contract;
the exercising of our rights in judicial, administrative or arbitration procedures;
protection or physical safety of yourself or a third party;
the protection of health – in procedures carried out by health entities or professionals;
our legitimate interests, provided that your fundamental rights and liberties do not prevail over such interests; and
credit protection.

To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.

Categories of personal information processed

To find out what categories of your personal information are processed, you can read the section titled “Detailed information on the processing of Personal Data” within this document.

Why we process your personal information

to find out why we process your personal information, you can read the sections titled “Detailed information on the processing of Personal Data” and “The purposes of processing” within this document.

Your Brazilian privacy rights, how to file a request and our response to your requests

You have the right to:

obtain confirmation of the existence of processing activities on your personal information;
access to your personal information;
have incomplete, inaccurate or outdated personal information rectified;
obtain the anonymization, blocking or elimination of your unnecessary or excessive personal information, or of information that is not being processed in compliance with the LGPD;
obtain information on the possibility to provide or deny your consent and the consequences thereof;
obtain information about the third parties with whom we share your personal information;
obtain, upon your express request, the portability of your personal information (except for anonymized information) to another service or product provider, provided that our commercial and industrial secrets are safeguarded;
obtain the deletion of your personal information being processed if the processing was based upon your consent, unless one or more exceptions provided for in art. 16 of the LGPD apply;
revoke your consent at any time;
lodge a complaint related to your personal information with the ANPD (the National Data Protection Authority) or with consumer protection bodies;
oppose a processing activity in cases where the processing is not carried out in compliance with the provisions of the law;
request clear and adequate information regarding the criteria and procedures used for an automated decision; and
request the review of decisions made solely on the basis of the automated processing of your personal information, which affect your interests. These include decisions to define your personal, professional, consumer and credit profile, or aspects of your personality.

You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise your rights.

How to file your request

You can file your express request to exercise your rights free from any charge, at any time, by using the contact details provided in this document, or via your legal representative.

How and when we will respond to your request

We will strive to promptly respond to your requests.
In any case, should it be impossible for us to do so, we’ll make sure to communicate to you the factual or legal reasons that prevent us from immediately, or otherwise ever, complying with your requests. In cases where we are not processing your personal information, we will indicate to you the physical or legal person to whom you should address your requests, if we are in the position to do so.

In the event that you file an access or personal information processing confirmation request, please make sure that you specify whether you’d like your personal information to be delivered in electronic or printed form.
You will also need to let us know whether you want us to answer your request immediately, in which case we will answer in a simplified fashion, or if you need a complete disclosure instead.
In the latter case, we’ll respond within 15 days from the time of your request, providing you with all the information on the origin of your personal information, confirmation on whether or not records exist, any criteria used for the processing and the purposes of the processing, while safeguarding our commercial and industrial secrets.

In the event that you file a rectification, deletion, anonymization or personal information blocking request, we will make sure to immediately communicate your request to other parties with whom we have shared your personal information in order to enable such third parties to also comply with your request — except in cases where such communication is proven impossible or involves disproportionate effort on our side.

Transfer of personal information outside of Brazil permitted by the law

We are allowed to transfer your personal information outside of the Brazilian territory in the following cases:

when the transfer is necessary for compliance with a legal or regulatory obligation, the carrying out of a contract or preliminary procedures related to a contract, or the regular exercise of rights in judicial, administrative or arbitration procedures.
when the transfer is necessary for international legal cooperation between public intelligence, investigation and prosecution bodies, according to the legal means provided by the international law;
when the transfer is necessary to protect your life or physical security or those of a third party;
when the transfer is authorized by the ANPD;
when the transfer results from a commitment undertaken in an international cooperation agreement;
when the transfer is necessary for the execution of a public policy or legal attribution of public service;

10. CHILDREN’S PRIVACY

Protecting children’s privacy online is very important to us. to that end, we do not knowingly collect personal information from children under the age of [13].

If we discover that we have collected a child’s personal data without parental consent, we will delete it as soon as possible, unless we have a legal obligation to keep it.

If you are a parent or guardian, who wishes to review or delete any data collected from your child, please contact us at support@Maplestudio.co.

12. POLICY SCOPE AND CHANGES

This Privacy Policy is for all our apps. We may offer products and services that this Privacy Policy does not cover. If this happens, we will inform you of the policies that apply.

Third Party Links
Our websites and apps may contain links to third-party sites, products, or services. Links to third parties are not an endorsement by Maple Studio. Further, this Privacy Policy for our apps does not govern or protect information that you provide to third parties. With that in mind, it is important that you review the privacy policy of any third-party site or service that you visit or use.

Changes to This Policy
From time to time, we may need to update this Privacy Policy. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this policy are significant, we will inform you. You may receive a notice by email or in our apps. If you use our apps after we have updated this policy, you agree to those changes.

Your personal information belongs to you, and we will make sure your rights are respected. You can contact us at support@Maplestudio.co at any time to ask for a copy of your data, to withdraw your consent, or to obtain the deletion of the information we keep for you.

Data Controller: Maple Studio is the data controller.

Data Protection Officer: You can contact our DPO via these methods:

By email: Customer Support Email: support@Maplestudio.co
By mail: Maple Media Co. Ltd – Viet Nam Office: Sai Dong Area, Long Bien District, Hanoi City, Vietnam
By phone: +84 84363172188